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  • Top 5 Frequently Asked Questions
      • Where is my order?
        Track your order here

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

        Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

        If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

      • What payment types do you accept?

        We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Klarna, AfterPay, ApplePay, Ideal and prepaid debit cards.

        Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

        When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

      • What are the shipping options?
        $5.99 SHIPPING ON ALL ORDERS!*

        *Applies to Standard Shipping
        Shipping option Shipping times Shipping cost
        USA Standard Shipping Up to 7 business days. Please allow 4 - 5 weeks for delivery to Hawaii. $7.99 per order
        USA Express Shipping 2-3 business days. Zip code exclusions apply, not available for PO Box / Parcel Collect addresses. $15.99 per order
      • How do I return?

        USA Returns

        Returns from the USA are absolutely FREE! Follow the simple steps below.

        On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the banking system.

         
        Step 1
        Log onto our Portal and tell us what you are returning and why.

        Print off your returns label and attach it to your parcel. Returns are FREE all year round and you can track them as they make their way back to our US hub.

        Step 2
        Post it off! Make sure you keep your proof of postage!
        Step 3
        Your return arrives back at boohooMAN! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
        Step 4
        Your refund is on its way! This can take up to 7 days to show in your account and is dependent on your bank's processing time.

        International Returns

        Step 1
        Repack the item with all the tags still attached.
        Step 2
        Select your country from the drop down menu to download a returns label.

        To download a new returns label select your country from the drop down menu and enter your order number below- you'll find this in the Order History section on the My Account page

        Step 3
        Finally, post it off! Make sure you get proof of postage and keep it safe!


        You need to get it back to us within 28 days from the date of your delivery.

        We cannot offer refunds on cosmetics and pierced jewelry or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      • When will I receive my refund?

        Waiting for a refund can be frustrating but please be patient. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

        If you are using Royal Mail or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for the item to be received into the boohooMAN warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

        We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

      • I don't have the invoice from my parcel, can I return?
      • I am outside of the returns policy, can I return?
      • I don't have the original packaging, can I return?
  • Orders & Shipping
    • Where is my order?
      Track your order here

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

      Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

      If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

    • Shipping options
      $5.99 SHIPPING ON ALL ORDERS!*

      *Applies to Standard Shipping
      Shipping option Shipping times Shipping cost
      USA Standard Shipping Up to 7 business days. Please allow 4 - 5 weeks for delivery to Hawaii. $7.99 per order
      USA Express Shipping 2-3 business days. Zip code exclusions apply, not available for PO Box / Parcel Collect addresses. $15.99 per order
    • Why is my order late?

      If it's before your advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we do come up against a bump in the road but we will do whatever we can to help you locate your order. Don’t hesitate to contact us by going to the 'Contact Us' tab on this page. Make sure you have your order number at the ready so we can help solve the issue as quickly as possible.

    • What if no one is in?

      Standard Shipping

      If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here: https://redelivery.usps.com/redelivery/

      If this isn’t available, in your area then you’ll need to get in touch with your local post office. You can find the details of your local post office here: https://tools.usps.com/go/POLocatorAction!input.action

      You’ll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

      Express Shipping

      If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour.

      With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions.

    • Missing item(s) from my order?

      Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the 'Contact Us' tab on this page and we’ll sort it for you.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, this is usually because the stock wasn't in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account. This is just the banking process and not something we can speed up. Trust us, we would if we could.

    • Can I cancel or edit my order?

      We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      We keep up with the latest trends here at boohooMAN and this sometimes means our best selling items go out of stock in the blink of an eye. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.

    • I received an incorrect item, what do I do?

      Not cool!

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp 

      When you message, please include the following information:

        -Your name
      • -Order number
      • -Product name and code of the item ordered
      • -Product name and code of the item received
      • -Picture of the incorrect item and a description of the incorrect item received
      • If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

        Please do not return the item to us without speaking to our Customer Care team.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • My tracking is showing that my parcel is being returned to sender

      Don't panic, this just means the carrier has been unable to deliver your parcel to you (you may not have been in, or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we’ll give you a refund when it does. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time, we suggest using an alternative address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection, if offered in your delivery location.

  • Returns & Refunds
    • How do I return?

      USA Returns

      Returns from the USA are absolutely FREE! Follow the simple steps below.

      On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the banking system.

       
      Step 1
      Log onto our Portal and tell us what you are returning and why.

      Print off your returns label and attach it to your parcel. Returns are FREE all year round and you can track them as they make their way back to our US hub.

      Step 2
      Post it off! Make sure you keep your proof of postage!
      Step 3
      Your return arrives back at boohooMAN! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
      Step 4
      Your refund is on its way! This can take up to 7 days to show in your account and is dependent on your bank's processing time.

      International Returns

      Step 1
      Repack the item with all the tags still attached.
      Step 2
      Select your country from the drop down menu to download a returns label.

      To download a new returns label select your country from the drop down menu and enter your order number below- you'll find this in the Order History section on the My Account page

      Step 3
      Finally, post it off! Make sure you get proof of postage and keep it safe!


      You need to get it back to us within 28 days from the date of your delivery.

      We cannot offer refunds on cosmetics and pierced jewelry or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    • Refunds

      Waiting for a refund can be frustrating but please be patient. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

      If you are using Royal Mail or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for the item to be received into the boohooMAN warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

    • I don’t have the invoice from my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click Here>

    • I am outside of the returns policy, can I return?

      Unfortunately we cannot accept returns 28 days after the date of delivery.

    • I don’t have the original packaging, can I return?

      No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click Here>

    • Can I return more than one order?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click Here>

    • I can't see the refund on my bank statement

      Your refund can show up in a couple of places:

      Normally it would show on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times).

      If it's not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date, depending on your bank’s processing time).

      If you still can’t see it, please get in touch on the 'Contact Us' form.

    • Can I exchange instead of a refund?

      Unfortunately, we don't offer exchanges. Simply return your item(s) and reorder a replacement. Your refund will be processed once we've received your unwanted items.

    • Returns exemptions

      We can’t offer refunds on cosmetics and pierced jewellery, or on swimwear if the hygiene seal is not in place or has been broken.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

  • Payments & Promotions
    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Klarna, AfterPay, ApplePay, Ideal and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

    • Promotions & Discounts

      Who doesn't love a good deal on their favorite clothes? That's why we often have great promotions running on our website. Just remember, if you have one, you need to enter your discount/promo code when you check out as these cannot be applied to orders later. Make sure you sign up to our newsletters for exclusive offers .

      Having issues redeeming your discount code?

      • • Your code could’ve expired as we run offers for a limited time.
      • • Remember, you can only use one promotional code per order. If you enter a second code on top of one already used, this will cancel the original discount.
      • • Double check your delivery option. Some of our codes only work when you select a specific delivery option, such as our Next Day Delivery service.
      • • It’s a simple one, but be sure to check for typos.
      • • Make sure you’re only trying to apply the offer to products from the category on offer. Certain ranges are exempt from promotions, so this may be the case.

      Just remember, you need to enter the discount/promo code when you are checking out, as it can't be applied later.

    • How do I use a gift voucher?

      Enter your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit ‘Apply’. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

    • Klarna

      EVERYDAY LIKE PAYDAY

      Pay for your purchases over 4 equal fortnightly installments, interest free on orders over $35.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased.

      Simply select Klarna as your payment method at checkout and enter your preferred debit or credit card information. Klarna will bill this card every fortnight in 4 equal installments.

      All you need is:

      1. An US credit or debit card
      2. To be over 18 years of age
      3. An US residents address
      4. Your total order value must exceed $35
      5.  

      Customer Services

      For any more information on Klarna please view the quick and simple guide here.

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

    • ApplePay

       

      APPLE PAY – FAQ 

       

      You can now pay for your boohooMAN orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apply Pay*.

       

      How to Pay:

      It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method. Please note that Apple Pay does not work on the boohooMAN app. 

       

      Once you’re happy with your order tap the Touch ID**  or glance at your iPhone for Face ID and pay!

       

      Once the order has successfully gone through you will then be sent an order confirmation email.

       

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher. 

       

       

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. 

    • Payment Issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to the ‘Contact Us’ tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

      • • What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • • What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • • What payment method you were trying (e.g. PayPal, Visa)
      • • A description of the problem and what time the problem occurred
      • • If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohooMAN account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

    • Afterpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases* over 4 equal fortnightly installments, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Afterpay as your payment method at checkout.

      All you need is:

      1. An USA credit or debit card
      2. To be over 18 years of age
      3. A USA residents address
      4.  

      Customer Services

      Afterpay Customer inquiries will be addressed by Customer Support team: info@afterpay.com.us or 855 289 6014.

      Customer Support is delivered on weekdays and Saturdays from 07:00hrs to 19:00hrs EST

      Afterpay is unavailable to App Customers.

      Afterpay is only availabe on orders between $35 - $1000

      Visit our Afterpay page for more information.

      See T&C's for further details

  • Products
    • Why can't I find an item that was advertised?

      Our advertised products become very popular and sell out quickly. Check out our latest campaign products here.

    • Item out of stock?

      If you keep checking back, some of our products do reappear. Our customer service team won't know if a product is coming back in or not though, so you'll see it first.

    • Sizing

      View our Size Guide here.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I received an incorrect item, what do I do?

      Not cool!

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp 

      When you message, please include the following information:

        -Your name
      • -Order number
      • -Product name and code of the item ordered
      • -Product name and code of the item received
      • -Picture of the incorrect item and a description of the incorrect item received
      • If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

        Please do not return the item to us without speaking to our Customer Care team.

  • Contact Us

      Please include your order number when contacting us!

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)