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  • Top 5 Frequently Asked Questions
      • Where is my order?
        Track your order here

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

        Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

        If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

      • What payment types do you accept?

        We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Ideal and prepaid debit cards.

        Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

        When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      • What are the delivery options?

        DELIVERY: IT’S SIMPLE AND EASY


        Delivery option Delivery times Delivery cost
        France Standard 5 Working Days €5.99 per order
        France Express Next working day if ordered before 3pm Monday to Friday. €15.99 per order
        Germany Standard 4 working days €5.99 per order
        Germany Express Next working day if ordered before 3pm Monday to Thursday €15.99 per order
        Republic of Ireland Standard Delivery Up to 5 working days €6.99 per order
        Republic of Ireland Next Day Delivery Next Working Day delivery if ordered by 1pm Monday to Friday €8.99 per order
        Northern Ireland Next Day Delivery Next Day if ordered by 1pm Monday to Friday €8.99 per order
        Republic of Ireland Standard Parcel Collection Up to 5 working days €6.99 per order
        Republic of Ireland; Next Day Parcel Collection Next Working Day delivery if ordered by 1pm Monday to Friday. Collect your parcel from your local store, most stores open 7 days 7am to 11pm €8.99 per order
        UK Saver Delivery 3 – 5 working days €5.99 per order
        UK Next Day Delivery if ordered before 11pm Monday to Fridays & Sundays or before 09:30pm Saturdays €6.99 per order
        Italy Express Next day delivery for orders placed before 3pm Monday to Friday €20.00 per order
        Spain Express Next day delivery for orders placed before 3pm Monday to Friday €17.99 per order
        Netherlands Express Next day delivery for orders placed before 3pm Monday to Friday €14.99 per order
        Belgium Express Next day delivery for orders placed before 3pm Monday to Friday €9.99 per order
        Danish Standard Delivery Up to 6 working days €8.99 per order
        Denmark Express Next day delivery for orders placed before 3pm Monday to Friday €14.99 per order
        Swedish Standard Delivery Up to 5 working days €8.99 per order
        Sweden Express Next day delivery for orders placed before 3pm Monday to Friday €14.99 per order
        Norwegian Standard Delivery Up to 6 working days €8.99 per order
        USA Super Saver Delivery Up to 8 Working Days €4.99 per order
        USA Standard Delivery 6 working days. Please allow 4 - 5 weeks for delivery to Hawaii. €8.99 per order
        USA Express Delivery 2 - 3 Working Days €14.00 per order
        Canada Standard Delivery 6 working days €8.99 per order
        Canada Express Delivery Up to 4 working days €29.99 per order
        Australia Super Saver Delivery 9 working days €3.99 per order
        Australia Standard Delivery 6 working days *metro areas only €4.99 per order
        Australia Express Delivery 4 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas €9.99 per order
        New Zealand Standard Delivery Up to 8 working days €8.99 per order
        New Zealand Express Delivery Up to 4 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas €11.99 per order
        Malaysia Standard 5 to 14 working days €10.99 per order
        Russian Federation Standard Delivery Up to 10 working days €12.99 per order

        Please note: postcode restrictions apply, for more details click here.

      • How do I return?

        Returns

        How do I return?

        EUROPEAN & INTERNATIONAL RETURNS

          When returning a parcel please follow the process below. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

          You've got 28 days to send something back to us from the day you receive it.

        • 1

          Repack your items.

        • 2

          Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

        • 3

          Select your preferred return option (Print returns label at home or in store options).

        • 4

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • 5

          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        START A RETURN

        Good to know...

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        We cannot offer refunds on pierced jewellery, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken.

      • When will I receive my refund?

        Waiting for a refund can be frustrating but please be patient. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

        If you are using Royal Mail or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for the item to be received into the boohooMAN warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

        We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

      • I don't have the invoice from my parcel, can I return?
      • I am outside of the returns policy, can I return?
      • I don't have the original packaging, can I return?
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

      Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

      If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

    • Delivery options

      DELIVERY: IT’S SIMPLE AND EASY


      Delivery option Delivery times Delivery cost
      France Standard 5 Working Days €5.99 per order
      France Express Next working day if ordered before 3pm Monday to Friday. €15.99 per order
      Germany Standard 4 working days €5.99 per order
      Germany Express Next working day if ordered before 3pm Monday to Thursday €15.99 per order
      Republic of Ireland Standard Delivery Up to 5 working days €6.99 per order
      Republic of Ireland Next Day Delivery Next Working Day delivery if ordered by 1pm Monday to Friday €8.99 per order
      Northern Ireland Next Day Delivery Next Day if ordered by 1pm Monday to Friday €8.99 per order
      Republic of Ireland Standard Parcel Collection Up to 5 working days €6.99 per order
      Republic of Ireland; Next Day Parcel Collection Next Working Day delivery if ordered by 1pm Monday to Friday. Collect your parcel from your local store, most stores open 7 days 7am to 11pm €8.99 per order
      UK Saver Delivery 3 – 5 working days €5.99 per order
      UK Next Day Delivery if ordered before 11pm Monday to Fridays & Sundays or before 09:30pm Saturdays €6.99 per order
      Italy Express Next day delivery for orders placed before 3pm Monday to Friday €20.00 per order
      Spain Express Next day delivery for orders placed before 3pm Monday to Friday €17.99 per order
      Netherlands Express Next day delivery for orders placed before 3pm Monday to Friday €14.99 per order
      Belgium Express Next day delivery for orders placed before 3pm Monday to Friday €9.99 per order
      Danish Standard Delivery Up to 6 working days €8.99 per order
      Denmark Express Next day delivery for orders placed before 3pm Monday to Friday €14.99 per order
      Swedish Standard Delivery Up to 5 working days €8.99 per order
      Sweden Express Next day delivery for orders placed before 3pm Monday to Friday €14.99 per order
      Norwegian Standard Delivery Up to 6 working days €8.99 per order
      USA Super Saver Delivery Up to 8 Working Days €4.99 per order
      USA Standard Delivery 6 working days. Please allow 4 - 5 weeks for delivery to Hawaii. €8.99 per order
      USA Express Delivery 2 - 3 Working Days €14.00 per order
      Canada Standard Delivery 6 working days €8.99 per order
      Canada Express Delivery Up to 4 working days €29.99 per order
      Australia Super Saver Delivery 9 working days €3.99 per order
      Australia Standard Delivery 6 working days *metro areas only €4.99 per order
      Australia Express Delivery 4 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas €9.99 per order
      New Zealand Standard Delivery Up to 8 working days €8.99 per order
      New Zealand Express Delivery Up to 4 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas €11.99 per order
      Malaysia Standard 5 to 14 working days €10.99 per order
      Russian Federation Standard Delivery Up to 10 working days €12.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Why is my order late?

      If it's before your advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we do come up against a bump in the road but we will do whatever we can to help you locate your order. Don’t hesitate to contact us by going to the 'Contact Us' tab on this page. Make sure you have your order number at the ready so we can help solve the issue as quickly as possible.

    • Missing item(s) from my order?

      Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the 'Contact Us' tab on this page and we’ll sort it for you.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, this is usually because the stock wasn't in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account. This is just the banking process and not something we can speed up. Trust us, we would if we could.

    • Can I cancel or edit my order?

      We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      We keep up with the latest trends here at boohooMAN and this sometimes means our best selling items go out of stock in the blink of an eye. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.

    • I received an incorrect item, what do I do?

      Not cool!

      To get this fixed for you ASAP please head to our 'Contact Us' section.

      When you message, please include the following information:

        -Your name
      • -Order number
      • -Product name and code of the item ordered
      • -Product name and code of the item received
      • -Picture of the incorrect item and a description of the incorrect item received
      • If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

        Please do not return the item to us without speaking to our Customer Care team.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Will I be charged customs and imports duties?

      Depending on the value of your order, your boohooMAN parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

      Unfortunately, these charges are out of boohooMAN’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be.

      For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected shipping charges at your end.

    • My tracking is showing that my parcel is being returned to sender

      Don't panic, this just means the carrier has been unable to deliver your parcel to you (you may not have been in, or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we’ll give you a refund when it does. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout.

  • Returns & Refunds
    • How do I return?

      Returns

      How do I return?

      EUROPEAN & INTERNATIONAL RETURNS

        When returning a parcel please follow the process below. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

        You've got 28 days to send something back to us from the day you receive it.

      • 1

        Repack your items.

      • 2

        Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

      • 3

        Select your preferred return option (Print returns label at home or in store options).

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      START A RETURN

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We cannot offer refunds on pierced jewellery, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken.

    • When will I receive my refund?

      Waiting for a refund can be frustrating but please be patient. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

      If you are using Royal Mail or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for the item to be received into the boohooMAN warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the 'Contact Us' tab on this page.

    • I don’t have the invoice from my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click Here>

    • I am outside of the returns policy, can I return?

      Unfortunately we cannot accept returns 14 days after the date of delivery if you live in Ireland. For those in Australia, New Zealand, USA, Canada and ROW, you've got 28 days from the date you receive your parcel.

    • I don’t have the original packaging, can I return?

      No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.(With original tags/labels attached)

      Ready to Return? Click Here>

    • Can I return more than one order?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click Here>

    • I can't see the refund on my bank statement

      Your refund can show up in a couple of places:

      Normally it would show on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times).

      If it's not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date, depending on your bank’s processing time).

      If you still can’t see it, please get in touch on the 'Contact Us' form.

    • Can I exchange instead of a refund?

      Unfortunately, we don't offer exchanges. Simply return your item(s) and reorder a replacement. Your refund will be processed once we've received your unwanted items.

    • Returns Policy

      •Items must be returned within 28 days of receipt.

      • Items must be unworn and unwashed.

      • Pierced jewellery cannot be returned for health and hygiene reasons.

      • Beauty products, fashion masks and accessories cannot be returned for hygiene reasons.

      • Shoes must be tried on indoors.

      • Items must have all tags attached.

      You must obtain proof of postage just in case your order is lost on its way back to boohooMAN.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooMAN account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the European Economic Area. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

  • Payments & Promotions
    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Ideal and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Promotions & Discounts

      Who doesn't love a good deal on their favourite clothes? That's why we often have great promotions running on our website. Just remember, if you have one, you need to enter your discount/promo code when you check out as these cannot be applied to orders later. Make sure you sign up to our newsletters for exclusive offers .

      Having issues redeeming your discount code?

      • • Your code could’ve expired as we run offers for a limited time.
      • • Remember, you can only use one promotional code per order. If you enter a second code on top of one already used, this will cancel the original discount.
      • • Double check your delivery option. Some of our codes only work when you select a specific delivery option, such as our Next Day Delivery service.
      • • It’s a simple one, but be sure to check for typos.
      • • Make sure you’re only trying to apply the offer to products from the category on offer. Certain ranges are exempt from promotions, so this may be the case.
    • How do I use a gift voucher?

      Enter your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit ‘Apply’. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

      We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

    • Klarna
    • Payment Issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to the ‘Contact Us’ tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

      • • What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • • What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • • What payment method you were trying (e.g. PayPal, Visa)
      • • A description of the problem and what time the problem occurred
      • • If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohooMAN account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

    • ApplePay

      We don't currently offer ApplePay on our EU site. We apologise for any inconvenience.

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

  • Products
    • Why can't I find an item that was advertised?

      Our advertised products become very popular and sell out quickly. Check out our latest campaign products here.

    • Item out of stock?

      If you keep checking back, some of our products do reappear. Our customer service team won't know if a product is coming back in or not though, so you'll see it first.

    • Sizing

      View our Size Guide here.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Will I be charged customs and imports duties?

      Depending on the value of your order, your boohooMAN parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

      Unfortunately, these charges are out of boohooMAN’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be.

      For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected shipping charges at your end.

    • I received an incorrect item, what do I do?

      Not cool!

      To get this fixed for you ASAP please head to our 'Contact Us' section.

      When you message, please include the following information:

        -Your name
      • -Order number
      • -Product name and code of the item ordered
      • -Product name and code of the item received
      • -Picture of the incorrect item and a description of the incorrect item received
      • If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

        Please do not return the item to us without speaking to our Customer Care team.

  • Contact Us

      Please include your order number when contacting us!

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)