How do I return?


    FAST, TRACKABLE & COST EFFECTIVE using the returns portal​

    You've got 28 days to send something back to us from the day you receive it.

    For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

  • 1

    Repack your items (These need to be unworn/unwashed/unused and with original tags).

  • 2

    Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

  • 3

    Select your preferred return option (Print returns label at home or in store options).

  • 4

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

  • 5

    Keep an eye on your return tracking. You'll get an email once we receive your returned item.


Good to know...

We've gone paperless! You'll no longer receive a shipping note in your parcel.

We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken.