Shipping Information

QUICK & EASY SHIPPING & RETURNS PRICES INCLUDE ALL APPLICABLE CUSTOM DUTIES & TARIFFS. NO ADDITIONAL CHARGES ON DELIVERY!

If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.

If you have not yet received your dispatch email or don't know your order number then our virtual agent Layla will be able to check on the status of your order.

If it's before your advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we do come up against a bump in the road but we will do whatever we can to help you locate your order. Don’t hesitate to contact us by going to here and have your order number ready.

Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the contact us section and we will sort it for you.

If you've placed an order and received a cancellation email from us, this is usually because the stock wasn't in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account. This is just the banking process and not something we can speed up. Trust us, we would if we could.

We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

We keep up with the latest trends here at BOOHOOMAN and this sometimes means our best selling items go out of stock in the blink of an eye. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.

Don't panic, this just means the carrier has been unable to deliver your parcel to you (you may not have been in, or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we’ll give you a refund when it does. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout.

Standard Shipping Via USPS

If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here: https://redelivery.usps.com/redelivery/

If this isn’t available, in your area then you’ll need to get in touch with your local post office. You can find the details of your local post office here: https://tools.usps.com/go/POLocatorAction!input.action

You’ll have 30 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

Shipping Via FedEx

If your FedEx tracking is showing that there has been an unsuccessful delivery attempt, then your parcel will be taken to a FedEx pickup point.

A card will be left with further details on how to pick up your parcel and with the information of the pickup point. You’ll have 5 days from the date of the first delivery attempt to collect your parcel from the pickup point before your parcel is returned back to us.

Express Shipping Via DHL Express

If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour.

With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. This can be done at: www.ondemand.dhl.com

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.