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Track your order

Pssst...It's on your order confirmation or dispatch email

Faq

Where's my order?

You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. If you've got any questions, get in touch via twitter.

Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your shipping timescale and we will be in touch. Once you’ve received your dispatch email from us, you can track your order live.

How do I return my order?

Easy!

First, repack the item with all the tags still attached.

Stick the returns label found on your delivery note over your address on the bag and find your nearest store, then post it off!

Make sure you get proof of postage and keep it safe!

What's your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal in tact.

  • Where's my order?

    You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. If you've got any questions, get in touch via twitter.

    Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your shipping timescale and we will be in touch. Once you’ve received your dispatch email from us, you can track your order live.

  • How do I return my order?

    Easy!

    First, repack the item with all the tags still attached.

    Click here to print your returns label and find your nearest store, then post it off!

    Make sure you get proof of postage and keep it safe!

  • What's your returns policy?

    If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note.

    For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Faq
    Where's my order?

    You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. If you've got any questions, get in touch via twitter.

    Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your shipping timescale and we will be in touch. Once you’ve received your dispatch email from us, you can track your order live.

    How do I return my order?

    Easy!

    First, repack the item with all the tags still attached.

    Click here to print your returns label and find your nearest store, then post it off!

    Make sure you get proof of postage and keep it safe!

    What's your returns policy?

    If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal in tact.

    • Where's my order?

      You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. If you've got any questions, get in touch via twitter.

      Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your shipping timescale and we will be in touch. Once you’ve received your dispatch email from us, you can track your order live.

    • How do I return my order?

      Easy!

      First, repack the item with all the tags still attached.

      Click here to print your returns label and find your nearest store, then post it off!

      Make sure you get proof of postage and keep it safe!

    • What's your returns policy?

      If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 28 days from the date on your dispatch note.

      For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Promotional Codes
    • How do I use a promotional code?

      Please add your code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied.

      Heads up: it’s just one code per order please.

    • Having issues applying promotional codes?

      Having issues redeeming your discount? This might be why:

      • Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
      • Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
      • Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Nexy Day Delivery service.
      • Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
      • Want. It. All. But check you’ve only picked products from the category on offer.
    • What should I do if I've forgotten to use my promotional code?

      Unfortunately, we are unable to manually enter discounts after the order has been completed.

  • Orders
    • Do I have to order online?

      Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

    • How can I pay for my order?

      All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Payment options - We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

    • Is it safe to order online?

      You can be assured that shopping with boohooMAN is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

    • How do I know that you have received my order?

      Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.

    • Can I make changes to my order?

      Unfortunately, once you've placed your order, our warehouse team will have already started processing your order! Find out more info on our cancellation policy here.

    • Can I track my order?

      Tracking your order is easy! Enter your 8 digit order number into the 'Track my order' facility at the top of this page.

    • Can I cancel my order?

      To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you , you will need to return the items to us.

    • What should I do if I receive an incorrect or faulty item?

      We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem within 30 days of receiving your order. Please see 'How do I return an item?' for details on how to return an item to us.

    • Can I exchange an item?

      Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

      2. Cover your address label with the boohooMAN returns label found on the bottom right of your delivery note.

      3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

      4. Keep your certificate of postage safe as you will need this as your proof of return.

  • Deliveries
    • Do you ship to PO BOXES & BFPO addresses?

      PO Boxes – The shipping service we use for the United Arab Emirates will only be able to deliver to PO Box addresses, and cannot make deliveries to non PO Box addresses. The express shipping services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative shipping address or select the standard shipping service. BFPO addresses - For delivery to BFPO addresses, please ensure that the shipping country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only. Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

      You should address your parcel as follows:

      Service No Rank Name
      Unit/Regt
      Operation Name (If applicable)
      BFPO No
      United Kingdom
    • Where do you Deliver to?

      Our UK shipping service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

      We also ship to over 200 countries worldwide and currently offer an International Shipping Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

      Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See).

    • How much does Shipping cost?

      40% OFF EVERYTHING*
      Hurry Ends Soon!

      Free Shipping

      Delivery option Delivery cost
      Australia Super Saver $5.99 per order
      Australia Standard $6.99 per order
      Australia Express $15.00 per order
    • Will I be charged customs and import duties?

      For deliveries to the USA or Canada we’ll cover all duties & taxes on all orders. For all other countries depending on the value of your order, your boohooMAN parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

      Unfortunately, these charges are out of boohooMAN’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

    • How long will Delivery take?

      40% OFF EVERYTHING*
      Hurry Ends Soon!

      Delivery option Delivery times Delivery cost
      Australia Super Saver 9 working days. $5.99 per order
      Australia Standard 6 working days (Metro areas only). $6.99 per order
      Australia Express 4 working days. (Express delivery may take longer in very remote areas) $15.00 per order
    • What time will my delivery arrive?

      Deliveries can be made any time between 7.00am and 9.00pm Monday - Friday.

    • What if I am not in when my parcel is delivered?

      The shipping company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The shipping company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been shipped to, how to contact them to re-arrange a shipping time or to advise where you can collect your parcel from. If you are a UK customer, please contact Customer Services via the Contact Us form on this page if you require further help in rearranging a delivery.

    • Will a signature be needed for my delivery?

      If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

    • Can you ship to a different address than my billing address?

      Yes! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

    • What if my parcel does not arrive?

      We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, print out the attached form here, complete the details and either scan it or send it back to us, the address is on the form. We will then progress an investigation with the carrier on your behalf. We will keep get back to you within 7 working days.

  • Returns
    • How long do I have to return an item?

      If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If you would like to cancel an order because you have changed your mind, you must tell us no later than 14 days after the date you receive the last of your items and you must return your items to us within 14 days of notifying us that you would like to cancel your order.

      If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.

      For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note.

      For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

      Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    • International Returns - How Do I Return an Item Outside The UK?

      Please follow the process below for returning your parcel to us.

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

      2. Cover your address label with the boohooMAN returns label found on the bottom right of your delivery note, or download a new one from below.

      3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

      4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

      AUSTRALIAN returns label

      Simply return your items to the following address within 28 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


      boohooMAN Returns
      Australasian Mail Services
      118 Denison St
      Hillsdale
      NSW 2036
      Customer No.
      Order No.
      Returns Ref.

      Remember to add your order number if you download a new address label - this can be found in Order History in My Account.

    • Can I have an exchange instead of a refund?

      We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.Find out how to return here. – it’s as easy as 1, 2, 3!

    • What should I do if I receive an incorrect or faulty item?

      We're sorry to hear that you've received an incorrect or faulty item.

      Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

    • How long does it take to process my return?

      It can usually take up to 28 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded.

      The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      If your return has not been credited within 28 days of sending your parcel to us, please print out the form here, complete the details and either scan it or send it back to us, the address is on the form along with your proof of postage receipt. We will then process an investigation on your behalf and get back to you within 7 working days.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    • How can I track the status of my return?

      We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

  • Payments
    • How Can I Pay for My Order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Ideal and prepaid debit cards.

    • Why am I being asked for another password after entering my card details?
      This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.
    • When Will I Be Charged?
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.
  • Student Discount

      Student? Have some discount! You’ll just need a UniDays code which you can then add at the checkout.

      Get your code >

  • Products / Stock
    • How can I find out more information about a product?

      If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.

    • Why can`t I find an item that was advertised

      Our advertised products become very popular and sell out quickly.

      If you can't find what you're looking for, please contact us and we'll try our best to help you.

    • Will you be getting more stock?

      Our popular items can sell out quickly as we are all about fast fashion.

      You can browse our Back In Stock to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

  • Technical Help
    • How do I unsubscribe from your SMS messages?

      Please reply to the SMS message with BLOCK as your message.

    • How do I unsubscribe from your newsletters?

      Click the 'Unsubscribe' button at the bottom of the email newsletter

    • Why am I experiencing problems when entering my payment details?

      Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please us the contact form on the help page to submit details of any error messages received and we will investigate further.

    • What should I do if I`ve forgotten my password?

      Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems

    • How do I change my email address?

      For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

  • General
    • Do you have a catalogue?

      We don’t currently print a catalogue, however we do distribute a copy of our Stylefix magazine with all orders.

    • Do you offer Gift Vouchers?

      Yes we do! However this is currently for the UK Only.

    • Do you have a shop?

      As we are a dedicated online retailer, we do not have a shop.

    • Can I pre-order an item?

      Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

    • How can I contact you?

      Please fill in the Contact Us form on the help homepage or tweet us @boohoo_cshelp

      We are here to help you 24 hours seven days a week.

  • Legal Stuff
    • Terms and Conditions of Use

      TERMS OF WEBSITE USE

      These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.boohoo.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

      Information about us

      www.boohoo.com is a site operated by boohoo.com UK Limited (“We”). We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.

      Other applicable terms

      Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale [insert link]. Our Privacy Policy [insert link] (which sets out the terms on which We process your personal data) and our Cookie Policy [insert link] (which sets out information about the cookies on our site) will also apply to your use of our site.

      Changes to these Terms of Use

      We may revise these Terms of Use at any time by amending this page. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time.

      Access to our site

      Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

      Your account and password

      You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservcies@boohoo.com. Your use of our site You may use our site only for lawful purposes. You may not use our site: • in any way that breaches any applicable local, national or international law, regulation or code of practice; • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; • in any way that infringes any intellectual property right or right to privacy; and/or • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person. You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.

      Interactive services

      We may from time to time provide interactive services to you on our site. For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of boohoo.com UK Limited or our personnel. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. If you wish to complain about information or materials uploaded to our site by other users please contact us on customerservices@boohoo.com.

      Content standards

      You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. User Content must not: • contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; • infringe any intellectual property right of any other person; • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; • be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; • disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information; • be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; • give the impression that it emanates from us, if this is not the case; • advocate, promote or assist any illegal activity or unlawful act; or • contain any advertising or promote any goods or services or links to other websites.

      We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, We may take such action as We deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review. Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards.

      Viruses, hacking and other offences

      We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

      Intellectual property rights

      All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

      Our trade marks are registered

      boohoo and the logos for these marks are trade marks of boohoo.com UK Limited. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above.

      Changes to our site

      We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

      No reliance on information

      The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

      Limitation of our liability in respect of your use of our site

      We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user: • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it; • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and • We will not be liable for: o loss of profits, sales, business, or revenue; o business interruption; o loss of anticipated savings; o loss of business opportunity, goodwill or reputation; o waste of management or office time; or o any indirect or consequential loss or damage. If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.

      Our rights

      If We determine, in our discretion, that there has been a breach of these Terms of Use, We may take such action as We deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as We reasonably feel is necessary.

      Linking to our site

      You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site: • in a way that is not fair or legal or which damages our reputation or takes advantage of it; • in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or • in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above. You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact customerservices@boohoo.com.

      Third party links and resources in our site

      Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

      Applicable law

      Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by English law. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and We both agree that the courts of England and Wales shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

      Contact us

      If you wish to contact us in respect of our site, please contact us at customerservices@boohoo.com. Thank you for visiting our site.

    • Terms and Conditions

      Terms & Conditions

      IMPORTANT LEGAL NOTICE

      These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.boohoo.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Policy here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Policy here or our Terms of Use here, do not use our site.

      1. INFORMATION ABOUT US

      1. www.boohooMAN.com is operated by Boohoo.com UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.

      2. SERVICE AVAILABILITY

      1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

      3. YOUR STATUS

      1. You may only purchase Products from us if:

      a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

      b) you are an authorised user of the credit or debit card used to pay for your order; and,

      c) are resident in a country that we deliver to (please see our “Deliveries” page here for further information).

      4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

      1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

      2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

      3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

      4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

      5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

      5. DELIVERY

      1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

      2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

      3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

      4. You will own the Products once We have received payment in full.

      5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

      6. Please note postcode restrictions apply. Check your eligibility here.

      6. INTERNATIONAL DELIVERY

      1. If you order Products from us for delivery to a destination outside the UK:

      a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

      b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

      c) if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

      7. PRICE AND PAYMENT

      1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

      2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

      3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

      4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.

      5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

      6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

      8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)

      1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

      2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@boohoo.com or by post at boohoo, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.

      3. The right to cancel a Contract under clause 8.1 does not apply to pierced jewellery, underwear or swimwear if the hygiene seal is not in place or has been broken.

      4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.

      9. RETURNS

      1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy

      10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)

      1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:

      a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

      b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

      c) make any refunds due to you by the method you used for payment:

      1. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

      2. 14 days after you inform us of your decision to cancel the Contract

      2. Please see our Returns Policy here for more information about returns and refunds.

      11. FAULTY PRODUCTS

      1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

      2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.You must return such Products to us in accordance with our reasonable instructions and the Returns Policy here, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.

      12. OUR RIGHTS TO CANCEL THE CONTRACT

      1. We may end the Contract at any time by writing to you if:

      a) you do not make any payment to us when it is due;

      b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

      c) you do not, within a reasonable time, allow us to deliver the Products to you.

      2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.

      3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

      13. OUR LIABILITY

      1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

      2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

      3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

      14. EVENTS OUTSIDE OUR CONTROL

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

      2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

      3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

      15. INTELLECTUAL PROPERTY RIGHTS

      1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

      16. OTHER IMPORTANT TERMS

      1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

      2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

      3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

      4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

      5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

      6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

      7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

      8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

      9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

      10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

      17. AFTER-SALES SERVICE

      1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com. 2. If you have any complaints these should be addressed in writing to boohoo by email to customerservices@boohoo.com or by post, boohoo, PO Box 553, BURNLEY, BB11 9GD. 3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here).

      PROMOTION TERMS AND CONDITIONS

      Official boohooMAN promotion codes entitle you to an offer on your online order from www.boohooMAN.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Automated promotions cannot be used in conjunction with any other promotion codes or offers. Products from the MAN Collection are excluded from all promotions. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on boohooMAN.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

      GIFT VOUCHERS TERMS AND CONDITIONS

       You cannot purchase an Online Gift Certificate with another Gift Certificate

       If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase

       If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your boohoo.com account for your next purchase using the same Gift Certificate code.

       If you have any additional questions, please contact our Customer Service team

       Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash

       We cannot replace lost or stolen Online Gift Certificates.

    • Returns

      Returns

      1. OUR RETURNS POLICY

      If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) using our hassle-free, 3-step returns process here.

      If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.



      2. FAULTY GOODS

      Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here, and a member of our team will look into it.

      Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.



      3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@boohoo.com

      Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps. You`ll then receive a full refund as per the policy set out here.

      For hygiene reasons, pierced jewellery is non refundable.

      Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.



      4. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

      boohoo UK returns are free and easy!

      1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

      2. Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note.

      3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

      Need a new label? Download the UK returns label form and remember to add your order number – you’ll find this in the Order History section on the My Account page.

      Alternatively, you can click the link below to start your return and follow these steps:

      1. Select your item(s) you wish to return from your order history

      2. Choose your return option by selecting from one of our trusted carriers (including Collect+).

      3. Print your returns label

      4. Prepare your parcel – Using the original boohoo packaging, fix your downloaded returns label securely onto the outside of your parcel

      5. Send off your Return Parcel

      Click here to start your return

      Please note: Free returns are only available via the returns portal link, or by using the pre-printed returns label attached to the delivery note, or by printing the returns label here. Returns sent using any other method are at the customers own cost and liability.



      5. INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?

      Please follow the process below for returning your parcel to us.

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

      2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

      3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

      4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

      Returns labels:

      6. BOOHOO EBAY OUTLET RETURNS - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

      Did you purchase from our boohoo outlet Ebay store? UK Returns are FREE, just follow the 3-step process below:

      1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

      2. Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note.

      3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

      Need a new label? Download here, and remember to add your order number – you’ll find this in the Order History section on the My Account

      Great news! We now also offer a FREE Collect+ returns service for our boohoo outlet Ebay store customers in the UK mainland and Northern Ireland.

      Here’s how to return with Collect+:

      1. Click here to generate and print your returns label, and find your nearest store.

      2. Re-pack your item(s) in the original packaging with labels and tags still attached.

      3. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.

      4. Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.

      You can track your return here



      7. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

      It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.



      8. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

      We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!



    • Privacy Policy

      Privacy Policy

      We are committed to protecting and respecting the privacy of all visitors and users of boohoo.com (the “Website”).

      Please read the following carefully to understand our policy and practices regarding your personal information and how we will treat it. We will use your personal information in accordance with this Privacy Policy and applicable current data protection laws.

      This policy (together with our Terms of Use and Cookie Policy) sets out the basis on which any personal information we collect from you, or that you provide to us, via this Website will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information before using this Website. By using our Website, you are accepting and consenting to the practices described in this Privacy Policy.

      For the purpose of the Data Protection Act 1998 (the Act), the data controller is Boohoo.com UK Limited of 49-51 Dale Street, Manchester M1 2EH. Our nominated representative for the purpose of the Act is Neil Catto, who can be contacted at legal@boohoo.com.

      What personal information do we collect?

      We may collect and process the following data about you:

      • Information that you enter via our Website. This includes information provided at the time of registering an account on our Website, subscribing to any service which we provide, searching our Website, placing an order on our Website, participating in discussion boards or other social media functions on our Website, creating wish lists on our Website, or requesting further services. We may also collect and process information when you enter a competition or promotion, and when you report a problem with our Website. The information you give us may include without limitation your name, postal address, e-mail address, password, telephone number, financial and credit card information, age, occupation, personal description, photograph, product interests and style interests.
      • Details of transactions you carry out through our Website and of the fulfilment of your orders.
      • If you contact us (by phone, email, or otherwise), we may keep a record of our correspondence with you.
      • Information you provide when you enter a survey (we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them).
      • Details of any request you make through the “Tell a Friend” function of our Website.
      • Technical information may be collected automatically, including without limitation the Internet protocol (IP) address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
      • Details of your visits to our Website may be collected automatically, including without limitation full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs and other communication data.
      • We are also working closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and fraud prevention service providers) and may receive information about you from them.

      Information collected from children

      We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you are not permitted to use or submit information to the Website.

      Cookies

      Our Website uses cookies to distinguish you from other users of our Website and to keep track of your visits. They help us to provide you with the very best experience when you browse our Website and to make improvements to our Website. They also help us and our advertising networks to make advertising relevant to you and your interests. For detailed information on the cookies which we use and the reasons why we use them, see our Cookie Policy Cookie Policy.

      Storage & Security of your Personal Information

      The data that we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

      Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

      We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information. You can elect to save your credit or debit card details once your order on our Website has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every subsequent transaction where you elect to use the saved credit/debit card. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details will be stored with our trusted third party payment processor.

      We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our Website (including your payment details). This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our Website is certified with an SSL certificate, which verifies that our Website is secure.

      We keep your information confidential and store user personal data on a secure server which is password protected and hidden behind a firewall.

      Uses Made of Your Personal Information

      We may use information held about you to:

      • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

      • set up, manage and contact you about your account and orders;

      • update and manage our customer and marketing databases;

      • ensure that content from our Website is presented in the most effective manner for you and for your computer or device;

      • provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;

      • provide you, or permit selected third parties to provide you, with information about other products or services (including products and services that are co-branded or that we are otherwise engaged with promoting) that we feel may interest you, where you have consented to be contacted for such purposes;

      • personalise emails that we send to you, including using your name to address emails to you and using your gender to provide gender-specific content;

      • allow you to participate in interactive features of our service, when you choose to do so (including creating links to our website in your social media channels);

      • carry out market research and analysis;

      • notify you about changes to our service;

      • administer and improve our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

      • measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

      • confirm your age and identity, and to identify and prevent fraud;

      • keep our Website safe and secure; and comply with applicable law; enforce or apply our Terms of Use, Terms and Conditions of Sale and other agreements; or protect the rights, property or safety of Boohoo.com UK Limited, any of our group companies, our customers or others.

      Uses of Analytics and Targeting Advertising Tools

      In order to better serve our Website visitors and customers we may use Google Analytics features such as Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration and/or Google Analytics Demographics and Interest Reporting (Google Display Advertising Features).

      You can opt-out of the Google Display Advertising Features and customise Google Display Network ads using the Ad Settings.

      As an added privacy measure, you can use the Google Analytics opt-out browser add on.

      Regarding Google Display Network Impression Reporting and the DoubleClick Campaign Manager integration, we and third party vendors, including Google, may use cookies set by the Google Analytics features to analyse and report on ads used on our Website including but not limited to the impressions created by the ads and how these interact with other ad features and other features and services.

      Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google's Interest-based advertising and/or third party audience data (such as age, gender and interests) with Google Analytics to target and improve our marketing campaigns, marketing strategies and our Website content.

      We may use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We and third party vendors, including Google, may use cookies to inform, optimise and determine which ads you see on our Website and third party websites, including ads based on your previous visits to our Website.

      We may also use analytics and targeted advertising tools provided by other third parties, including Facebook, Adroll, Responsys, Salescycle and Bing. Please see our Cookie Policy Cookie Policy for further information (including a list of the cookies used by our Website).

      Marketing & Communications

      You will have the opportunity to subscribe to certain areas of the Website and marketing lists. For instance you may wish to receive our newsletter or other marketing information (by e-mail or direct mail) or enter competitions. In these circumstances we may ask for additional information, such as your age, occupation, style interests, etc. We will also treat this information as “personal information,” as described in this policy. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal information to these third party companies, except as provided elsewhere in this Privacy Policy.

      Disclosure of Your Information

      We may disclose your personal information:

      ·where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your information on to the relevant third parties;

      ·to business partners, suppliers, sub-contractors and other third parties as necessary for the performance of any contract we enter with you or any service you have requested (for example, we engage third parties to deliver packages, to host our Website and to process card payments, and your payment information will be provided to financial institutions (including banks and card schemes) in order to process your transactions);

      ·to business partners, suppliers and sub-contractors as necessary for the performance of any contract we enter with them (for example, we engage third parties to send emails and postal mail on our behalf, to provide data cleansing services and to provide marketing and advertising services);

      ·to analytics and search engine providers that assist us in the improvement and optimisation of our Website;

      ·in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

      ·if Boohoo.com UK Limited or substantially all of its assets are acquired by a third party in which case personal information held by it about its customers will be one of the transferred assets;

      ·to protect our customers and Website from fraud and theft. We may pass on personal information that is required to make identity checks and personal information that we obtain from making identity checks (including information relating to your age, name and location), together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;

      ·if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or,

      ·in order to enforce or apply our Terms of Use or Terms and Conditions of Sale and other agreements; or to protect the rights, property, or safety of Boohoo.com UK Limited, any of our group companies, our customers, or others.

      Your Right Opting Out

      You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to disclose your information to any third party for such purposes. If you do not wish to receive marketing information from us you have the option of ‘opting out’ at any time. Clear instructions on how to opt out of each area will be detailed specifically (for instance, at the bottom of our e-newsletter you will have the option to unsubscribe by clicking a link). Alternatively, you can let us know in writing at customer.marketing@boohoo.com or via your registered account on our website if you wish to exercise the right to opt-out.

      Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

      Access to Information

      The Act gives you the right to access information held about you, and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please write to us at legal@boohoo.com. Your right of access can be exercised in accordance with the Act. We may charge you an administrative fee of £10 to meet our costs in providing you with details of the information we hold about you.

      Changes to Our Privacy Policy

      We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website, and where appropriate notify you. Please check back frequently to see any updates or changes to our privacy policy. The most recent version of this policy is reflected by the date located at the bottom of this policy.

      Contact

      Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to legal@boohoo.com.