Returns Information

You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available for goods that are faulty and you must contact customer service as usual to return these items.

Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. Please note that your store credit will only be valid for a period of 90 days after you receive it. Once you select to receive a credit refund you cannot alter this selection. If you are returning multiple items from one order, under separate returns, the choice you make for your first return will apply to all other returns from the same order regardless of when you return this. For example, if you select “credit return” for the first item from this order, you will receive credit on all additional returns you make from this order. We are sorry, but for any purchase made with full or part store credit & opt for a store credit refund, you will not qualify for the 10% extra refund. If you are a customer in the European Economic Area (EEA), you have 28 days to return your item(s) after receiving your order. Find out how to return your item(s) at number 4. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. • Items must be returned within 28 days of receipt. • Items must be unworn and unwashed. • Pierced jewellery cannot be returned for health and hygiene reasons. • Underwear can only be returned if the hygiene seal has not been removed. • Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. • Shoes must be tried on indoors. • Items must have all tags attached. You must obtain proof of postage just in case your order is lost on its way back to BOOHOOMAN. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Please also note that product will not be returned to you. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further

Please return your item(s) to us after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub and a member of our team will look into it. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

If you’re a customer in the EEA, you have 28 days to cancel your contract with us This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s). You can email us here: Email us: customerservices@boohooman.com

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. There will be a charge for returning the item to us at a fixed amount of £1.99 which will be deducted from the amount to be refunded to you. You'll then receive a full refund minus the cost of £1.99 for returning the item. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. Please note, we cannot offer refunds on cosmetics and pierced jewellery. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. FYI... We've gone paperless! You'll no longer receive a delivery note in your parcel. Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns for Premier Customers are now FREE! For Hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available for goods that are faulty and you must contact customer service as usual to return these items. Please note that store credit will only be valid for a period of 90 days after you have received it. Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. We are sorry, but for any purchase made with full or part store credit & opt for a store credit refund, you will not qualify for the 10% extra refund.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of £1.99 for returning the item to us. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support.

For any product purchased via BOOHOOMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop.