Your Order

Order Number:

Order Status:

Date of despatch:
Estimated delivery date:

If you need to reschedule the delivery of your order,
please contact customer.services@boohoo.com

Sorry - we don't seem to have any tracking information for the order number you entered.
Please check you have entered your order number correctly.
If you have only just placed your order you may have to wait a little for this to be processed. Otherwise, please contact our Customer Service Team

Find the right answer...
boohoo customer services are here to help.

Where's my order?

You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. if you've got any questions, get in touch via twitter.

Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your delivery timescale and we will be in touch. Once you’ve received your dispatch email from us, you can track your order live!

How do I return my order?

boohooman UK returns are FREE & easy!

First, repack the item with all the tags still attached.

Login here to select your item(s) for return. Choose one of our trusted carriers, print your returns label , then post it off!

Make sure you get proof of postage and keep it safe!

What's your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and underwear over your own underwear and keep the seal in tact.

PROMOTIONS

How do I use a promotional code?

Please add your code at either basket or the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied.

Heads up: it’s just one code per order please.

Having issues with promotional codes?

Having issues redeeming your discount? This might be why:

Due to the fabulous offers onsite, other promotional codes may not apply

Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.

Trying to use two codes? Cheeky! We love giving you discount, but ask that you only use one code per order please.

Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Next Day service.

Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.

Want. It. All. But check you’ve only picked products from the category on offer.

What should I do if I've forgotten to use my promotional code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

ORDERS

Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How do I register for a boohoo account?

We’ll do that automatically for you, using the details that you provided at the checkout. Simply add items to your basket, and proceed to the payment page where you’ll be asked for your relevant shipping and billing details. This information will then be used to set up your personal account – easy!

Please note: This process means that you can only create an account with us after placing your first order.

Good news! You don’t need an account to sign up for our newsletter – just head to the homepage and fill out your email address.

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

Is it safe to order online?

You can be assured that shopping with boohooman is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know that you have received my order?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.

Can I make changes to my order?

Unfortunately, once you've placed your order, our warehouse team will have already started processing your order! Find out more info on our cancellation policy here.

Can I track my order?

Tracking your order is easy! Enter your 8 digit order number into the 'Track my order' facility at the top of this page.

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you , you will need to return the items to us.Find out more info on our cancellation policy here.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please see 'How do I return an item?' for details on how to return an item to us.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

1.  Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2.  Cover your address label with the boohooman returns label found on the bottom right of your delivery note.

3.  Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4.  Keep your certificate of postage safe as you will need this as your proof of return.

 

We now offer a FREE Collect+ Returns service where you can return your parcel at over 5,500 local convenience stores across the UK mainland and Northern Ireland.

Please follow the below process for returning your parcel to us when using our Collect+ service:

1.  Click here to generate your returns label and to find your nearest store.

2.  Re-pack the item in its original packaging with labels and tags still attached.

3.  Cover your address label with the boohooman.com address label found on the bottom right of your delivery note.

4.  Securely attach the Collect+ label to your parcel covering the original delivery label.

5.  Take your parcel to your local Collect+ store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

6.  You can then track your return using the code you were given here

 

Great news! We’re now trialling the new FREE returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this free returns servicehere

Please follow the process below for returning your parcel to us when using the myreturns service:

1.  Click here and select Boohoo from the drop down list of leading retailers.

2.  Then select ‘Quote & Book’

3.  Enter the collection address

4.  Print the generated label and stick it onto the parcel

5.  A myreturns courier will collect the item within 60 minutes of your booking

6.  You will receive proof of postage via email

7.  Click here to track your shipment on the myreturns homepage.

DELIVERIES

Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

We also deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See).

Do you deliver to PO BOXES & BFPO addresses?

PO Boxes – The delivery service we use for the United Arab Emirates will only be able to deliver to PO Box addresses, and cannot make deliveries to non PO Box addresses. The express delivery services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative delivery address or select the standard delivery service. BFPO addresses - For delivery to BFPO addresses, please ensure that the delivery country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only. Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

You should address your parcel as follows:

  • Service No Rank Name
  • Unit/Regt
  • Operation Name (If applicable)
  • BFPO No
  • United Kingdom

How much does delivery cost?

Delivery optionDelivery timesDelivery cost 
UK Saver 3 – 5 working days – if ordered before 9pm £1.99 per order
UK Next Day Delivery (postcode restrictions apply >) if ordered before 10pm Monday to Friday & Sundays or before 7pm on Saturdays £3.99 per order
UK Saturday Delivery (postcode restrictions apply >) Order before 8pm Friday to receive on Saturday £4.99 per order
UK Sunday Delivery (postcode restrictions apply >) Order before 6pm on Saturday to receive on Sunday £4.99 per order
European Standard Up to 7 working days. £5.00 per order
International Delivery 5 - 14 working days. £8.99 per order

Will I be charged customs and import duties?

Depending on the value of your order, your boohoo man parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of boohoo mans ’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

How long will delivery take?

Delivery optionDelivery timesDelivery cost
UK Saver 3 – 5 working days – if ordered before 9pm 99p per order
UK Next Day Delivery (postcode restrictions apply >) if ordered before 10pm Monday to Friday & Sundays or before 7pm on Saturdays £1.99 per order
UK Saturday Delivery (postcode restrictions apply >) Order before 8pm Friday to receive on Saturday £4.99 per order
UK Sunday Delivery (postcode restrictions apply >) Order before 6pm on Saturday to receive on Sunday £4.99 per order
European Standard Up to 7 working days. £5.00 per order
International Delivery 5 - 14 working days. £8.99 per order

What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from. If you are a UK customer, please contact Customer Services via the Contact Us form on this page if you require further help in rearranging a delivery.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

Is my Postcode Eligible for next day / Saturday delivery?

Unfortunately, UK Next Day & Saturday delivery is not currently available to the following postcodes:

AB (All)

BT (All)

DD (All)

DG (All)

FK (All)

IV (All)

KA (All)

KW (All)

KY (All)

ML (All)

PA (All)

PH (All)

TD (All)

GY (All)

HS (All)

IM (All)

JE (All)

TR21

TR22

TR23

TR24

TR25

ZE1

ZE2

ZE3

Is my Postcode Eligible for Sunday delivery?

Unfortunately, Sunday delivery is not currently available to the following postcodes:

A

AB(All)

B

B1 - 3, B40, B50, BA10, BD24, BD99, BH19, BN45, BN50 - 52, BN88, BN91, BN99, BT(All)

C

CA(All), CF30, CF99, CM0, CM24, CT3, CV36

D

DD(All), DE4, DE45, DG(All), DL6 - 13, DN38, DN39, DT6 - 8, DT10, DY14

E

E1W, E98, EC(All), EH23, EH34 - 38, EH43 - 46, EX10 - 13, EX15 - 24, EX31 - 39

F

FK14, FK17 - 21

G

G63, GL12, GL14 - 18, GL54 - 56, GL9, GU23, GU26 - 30, GU35, GU95, GY(All)

H

HR3, HR5 - 7, HR9, HS(All), HU2, HU11, HU12, HU18, HU19

I

IM(All), IP10 - 13, IP15 - 27, IV(All)

J

JE(All)

K

KA14 - 19, KA24 - 28, KA4 - 6, KW(All), KY8 - 10, KY13 - 16

L

L1, L2, L74, L75, LA10 - 23, LA8, LA9, LD(All), LL15, LL16, LL20, LL21, LL23 - 27, LL32 - 49, LL51 - 78, LN10 - 13, LN7 - 9

M

M17, M90, ML10, ML12

N

NE1, NE18, NE19, NE45 - 49, NE65 - 71, NG32, NG33, NN12, NN13, NP16, NP25, NR15, NR16, NR19 - 35

O

OX15 - 17, OX28, OX7

P

PA10 - 12, PA17, PA18, PA20 - 30, PA32 - 38, PA41 - 49, PA60 - 78, PA80, PA9, PE22 - 25, PE31 - 33, PE35 - 38, PH(All), PL1 - 20, PL22 - 35, PO30 - 41

R

RH14, RM20, RM4

S

S3, S32, S33, S98, SA19, SA20, SA31- 48, SA61 - 73, SA80, SA99, SK17, SN10, SN16, SN38, SN9, SO20, SO42, SO43, SP3, SP5, SP7, ST10, ST13, SW95, SY13 - 25, SY7, SY8

T

TA18 - 22, TD(All), TF13, TN17 - 22, TN28 - 31, TN36, TN5, TN7, TQ10, TR(All), TS12, TS13,TS14, TS15

W

W1(All), WC1 (All), WC2(All), WR10 - 15, WR8, WR99

Y

YO11 - 18, YO21, YO22, YO25, YO41 - 43, YO51, YO60 - 62, YO7, ZE1 - 3

What if my parcel does not arrive?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

RETURNS

How long do I have to return an item?

We hope you’ll love everything you buy from boohoo man, but we promise a full refund if you’re unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your dispatch note. You can expect your refund 14 days from the date we receive your returned item(s), or, if you choose to send us proof of postage, from the day we receive evidence you’ve returned your goods and they’re on their way to our warehouse. Find out more about our hassle-free, 3 step returns policy here.

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Bear in mind that pierced jewellery can’t be refunded for hygiene reasons. We also ask that lingerie and swimwear is tried on over your own underwear, with the seal in place. Your refund may be declined if you don’t follow our hygiene policy.

Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.

UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

boohooman UK returns are free and easy! Click the link below to start your return and follow these steps :

1. Select your item(s) you wish to return from your order history

2. Choose your return option by selecting from one of our trusted carriers.

3. Print your returns label

4. Prepare your parcel – Using the original boohoo packaging, fix your downloaded returns label securely onto the outside of your parcel

5. Send off your Return Parcel

Click here to start your return

Please note: Free returns are only available through the link above. Returns sent via any other method are at the customers own cost and liability.

INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?

Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

RETURNS LABELS:

ROI returns label

Rest of World address label

Australia address label

New Zealand address label

USA address label

Canada address label

Netherlands label

USA address label

Canada address label

BOOHOO EBAY OUTLET RETURNS - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Did you purchase from our boohoo outlet Ebay store? Returns are FREE, just follow the 3-step process below:

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

2. Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note.

3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

Need a new label? Download here UK returns label here and remember to add your order number – you’ll find this in the Order History section on the My Account Page.

Great news! We now also offer a FREE Collect+ returns service for our boohoo outlet Ebay store customers in the UK mainland and Northern Ireland.

Here’s how to return with Collect+:

1. Click here to generate and print your returns label, and find your nearest store.

2. Re-pack your item(s) in the original packaging with labels and tags still attached.

3. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.

4. Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.

You can track your return here using the code you were given.

How long does it take to process my return?

We aim to process your return and refund you within 14 days from the day that we receive your returned goods.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office or Collect+ location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

If you live in the UK or European Union and wish to return a faulty item(s) please alert us via the 'Contact Us' form on our customer services page.

* Please note you do not need to contact us if you are returning non faulty goods, simply download a returns label from here.

Once we receive your faulty goods we will reimburse you the delivery cost paid at the time of purchase. We will refund any money received from you using the same method originally used by you to pay for your purchase.

We aim to process your return and refund you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

If we don’t receive your returned items, we’ll ask you to provide proof of postage from either the Post Office or myreturns, depending on which returns service you used.

If you’re unable to provide proof of postage, we reserve the right to refuse a refund.

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

Do you refund the delivery charge?

We will refund the postage charge if you have cancelled your contract with us in accordance with the Distance Selling regulations. Please refer to our Legal Stuff menu for more details on your cancellation rights.

Can I have an exchange instead of a refund?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return above.

I DON'T HAVE ACCESS TO A PRINTER SO HOW CAN I PRINT MY LABEL?

If you are unable to print the label provided via the returns portal then please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.

Please note: Free returns are only available if you use our returns portal and print your returns label. If you can’t print the label you will need to pay for the return and the charge will be dependent on the courier you use and the weight of the parcel, remember to ask for a receipt or proof of posting. You will still need to complete the information on the returns portal before posting your package back to us so we have all the information we need to process your return.

OUR ADDRESS:

boohoo.com, Widow Hill Road, Heasandford Industrial Estate, Burnley, BB10 2BQ

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item.

Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue. One of our customer service agents will be more than happy to look into this for you.

PAYMENTS

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

Accepted Cards

When will I be charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

PROMOTIONS

How do I use a promotional code?

Once you've reached the Checkout stage, enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

What should I do if I`ve forgotten to use my promotional code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

PRODUCTS / STOCK

How can I find out more information about a product?

If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.

Will you be getting more stock?

Our popular items can sell out quickly as we are all about fast fashion.

You can browse our Back In Stock to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

Why can`t I find an item that was advertised?

Our advertised products become very popular and sell out quickly. Why not check our Stylefix magazine or Features In The Press section to see if you can find the product you're looking for?

If you can't find what you're looking for, please contact us and we'll try our best to help you.

Do you have a size guide?

 

MENS

Tops

SIZECHEST (CM)
XS 81-86
S 86-91
M 91-96
L 96-101
XL 101-106
XXL 106-111

Shirts

SIZECHEST (CM)NECK (CM)
XS 81-86 35.5
S 86-91 35.7
M 91-96 38
L 96-101 40.5
XL 101-106 43
XXL 106-111 45.5

Trousers

SIZESCM (WAIST)
28 71
30 76
32 81
34 86
36 91
38 96
lengthsCM (INSIDE LEG)
Short 76
Regular 81
Long(L) 86

Mens Belts

SIZECM (WAIST)
S/M 71-83
L/XL 84-91

Jeans, Lounge/Sportswear, Swimwear and underwear

SIZECM (WAIST)
XS 71-76
S 76-81
M 81-86
L 86-91
XL 91-96
XXL 96-101

Shoes

Netherlands3940414243444546
UK 5 6 7 8 9 10 11 12

TECHNICAL HELP

What should I do if I`ve forgotten my password?

Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

How do I change my email address?

Changing your email address is easy! Simply log into your account using your old email address, and click on 'Edit Email Address/Password' under Account Details. Once you've made your changes, press Continue and your changes will be saved.

Why am I experiencing problems when entering my payment details?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please us the contact form on the help page to submit details of any error messages received and we will investigate further.

How do I unsubscribe from your newsletters?

Click the 'Unsubscribe' button at the bottom of the email newsletter

How do I unsubscribe from your SMS messages?

Please reply to the SMS message with BLOCK as your message.

GENERAL

Do you have a shop?

As we are a dedicated online retailer, we do not have a shop.

Can I pre-order an item?

Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

How can I contact you?

Please fill in the Contact Us form on this page or tweet us @boohoo_cshelp

We are here to help you 24 hours seven days a week.

LEGAL STUFF

Returns Policy

 

1. WHAT IS YOUR RETURNS POLICY?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.

For hygiene reasons, pierced jewellery is non refundable.

Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.

2. HOW DO I RETURN AN ITEM?

If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If you would like to cancel an order because you have changed your mind, you must tell us no later than 14 days after the date you receive the last of your items and you must return your items to us within 14 days of notifying us that you would like to cancel your order.

If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.  

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

3. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

boohooman UK returns are free and easy! Click the link below to start your return and follow these steps:

1. Select your item(s) you wish to return from your order history

2. Choose your return option by selecting from one of our trusted carriers.

3. Print your returns label

4. Prepare your parcel – Using the original boohoo packaging, fix your downloaded returns label securely onto the outside of your parcel

5. Send off your Return Parcel

Click here to start your return

Please note: Free returns are only available through the link above. Returns sent via any other method are at the customers own cost and liability.

INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?

Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

RETURNS LABELS:

ROI returns label

Rest of World address label

Australia address label

New Zealand address label

USA address label

Canada address label

Netherlands label

USA address label

Canada address label

 

5. HOW DO I RETURN A FAULTY ITEM?

  1. If you receive a faulty item and would like a refund, please send us a message via our Contact Us page, advising us of your order number (found in Order History in ‘My Account’), along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.
  2. Please return the item to us following the same procedure as stated in section 2 ‘How do I return an item?’

We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

6. HOW LONG DOES IT TAKE TO REFUND MY ORDER?

We aim to process your return and refund you as quickly as possible.

If you are an EEA customer and you have exercised your legal right to change your mind and cancel your order, we will process your refund within 14 days from the day we receive your items back from you or (if earlier) within 14 days from the day you provide us with evidence that you have sent them back to us. If you are an EEA customer and your have returned faulty items, we will process your refund within 14 days of the date we agree that you are entitled to a refund.

For other customers, it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse.

If you have not been refunded within the time set out above, please contact us (with the proof of postage information on your Post Office receipt if you have it) and we will look into this for you.

7. CAN I EXCHANGE AN ITEM?

Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.

8. WHAT ARE MY CANCELLATION RIGHTS??

In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).

To cancel your contract, you must notify us by email customerservices@boohooman.com or in writing within the 7 day Cooling-Off Period to:

Boohoo
PO Box 553

Burnley
BB11 9GD

 

You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.

References in this Returns Policy to: "we" and "us" are to Boohoo.com UK Limited; "Products" are to products listed on our website http://www.boohoo.com/ ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.

 

Terms & Conditions

IMPORTANT LEGAL NOTICE

This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products (Products) listed on our website www.boohooman.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.

You should print a copy of these terms and conditions for future reference.

Your attention is drawn to clauses 5, 6, 9 and 11.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

1. Information about us

1.1. boohooman.com is a site operated by Boohoo.com UK Limited (“We”). We are registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street Manchester England M1 2HF. Our UK VAT number is 185 4874 61. Our Dutch VAT number is NL823728651B01. Our email address is: customerservices@boohooman.com.

2. Service availability

2.1. We only accept orders from individuals in the UK, European Economic Area ("EEA") (the "Serviced Countries") USA, Canada, Australia, New Zealand and United Arab Emirates.

Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our delivery page. Delivery Details.

3. Your Status

By placing an order through our site, you warrant that:

3.1.1. You are legally capable of entering into binding contracts;

3.1.2. You are at least 18 years old; and,

3.1.3. You are resident in one of the Serviced Countries.

4. How the contract is formed between you and us

4.1. After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when We send you the Dispatch Confirmation.

4.2. We will not process your order until payment has been received in full in accordance with the provisions of clause 7.

4.3. If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy.

4.4. The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.5. We are entitled to refuse any order made by you for any reason.

4.6. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

5. Your right to cancel the contract

5.1. If you are contracting as a consumer in the UK or the EEA, you may cancel a Contract at any time within 14 calendar days ("the Cancellation Period").

5.2. In the case of an order for a single Product, the Cancellation Period begins on the day after you received the Product.

5.3. In the case of an order for multiple Products, the Cancellation Period begins on the day after you received the last Product in your order (provided the Products are delivered on different dates). If the Products are all delivered on the same day, the Cancellation Period begins from the day after the Products are delivered.

5.4. In order to cancel your contract within the Cancellation Period, please notify us via:

Email: customerservices@boohooman.com.

Post: boohooman, PO Box 553, Burnley, BB11 9GD

Please note if your order has already been processed, we may not be able to stop the items from being sent to you so you will still need to return all the product(s) that were purchased on your order. You must take reasonable care of the products that you wish to cancel and not use or wear them.

5.5. Please see our Returns Policy for information on how to return items and receive a refund if you have cancelled your contract.

6. Your right for a refund

6.1. If you are contracting as a consumer in the UK or the EEA and cancel your order within the Cancellation Period you will receive a full refund of the price paid for the Products within 14 days ("the Refund Period").

6.2. The Refund Period starts from the day after We receive the Products back from you, or (if earlier) the day on which you provide Us with evidence you have returned the Products.

6.3. Please note we can deduct from your refund for damage or wear and tear where you have used (or excessively handled) the Products and this results in the value of the Products being diminished.

6.4. We refer you to our Returns Policy for more information on how to claim a refund.

7. Availability and delivery

7.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then without undue delay.

7.2. In any event, delivery will take place no more than 30 calendar days after the day on which a Contract is entered into.

8. Price and payment

8.1. The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance. Delivery Details.

8.2. Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

8.3. Prices are subject to change without notice but changes will not affect orders which We have already accepted.

8.4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

8.6. Payment for all Products must be by credit or debit card. We accept payment with VISA, VISA DEBIT, MASTERCARD, SOLO, MAESTRO, ELECTRON and LASER CARD. We also accept payments via PAYPAL.

8.7. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

8.8. Only one promotion code can be used per order.

9. Our liability

9.1. If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

9.1.1. make good any shortage or non-delivery or incorrect delivery; or

9.1.2. replace or repair any Products that are damaged or defective; or

9.1.3. refund to you the amount paid by you for the Products in question.

9.2. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

9.3. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

9.4. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

9.5. Nothing in this contract shall exclude or limit your statutory rights.

9.6. A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

10. Intellectual Property Rights

10.1. All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.

11. Indemnity

11.1. You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

12. Import Duty

12.1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

12.2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

13. Written communications

13.1. Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Notices

14.1 All notices given by you to us must be given to us at customerservices@boohooman.com We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15. Transfer of rights and obligations

15.1. The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. Events outside our control

16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

16.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

16.2.1. Strikes, lock-outs or other industrial action.

16.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

16.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

16.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.2.5. Impossibility of the use of public or private telecommunications networks.

16.2.6. The acts, decrees, legislation, regulations or restrictions of any government.

16.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Waiver

17.1. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

18. Severability

18.1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18.2. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

19. Entire agreement

19.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

20. Our right to vary these terms and conditions

20.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.

20.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21. Law and jurisdiction

21.1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

22. After-sale service

22.1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohooman.com.

22.2. If you have any complaints these should be addressed in writing to Boohoo.com UK Limited, 49/51, Dale Street, Manchester, England, M1 2HF.

PROMOTION CODE TERMS AND CONDITIONS

Due to the fabulous offers onsite, other promotional codes may not apply

Official boohooman promotion codes entitle you to an offer on your online order from www.boohooman.com. To utilise your promotion code, enter the specific code in the promotional code box on the order summary page, and click the ‘apply’ button.

Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohooman.com and we reserve the right to withdraw them and refuse or restrict any order at any time.

Promotion codes are only valid on boohooman.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

Goods are supplied subject to our terms and conditions.

If you place an order using a promotion code for free delivery, but you return any item purchased as part of that order and as a result the value of your order falls below the free delivery threshold, we may make a deduction from you for the delivery charge that would have been payable had you not used the promotion code. This means that your refund for the returned item may be reduced by the amount of the original delivery charge you would have had to pay if your order had been below our free delivery threshold when it was first placed. We will not deduct any amount from your refund if the refund is due to our error or if the returned item is faulty or damaged.

 

Terms of Use

IMPORTANT LEGAL NOTICE

These terms and conditions apply to the entire contents of the website under the domain name www.boohooman.com ("Website") and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website.

Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

You should print a copy of these terms and conditions for future reference.

  1. 1. Your use of this Website

    1.1. You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

    1.2. By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Website immediately.

    1.3. We reserve the right to vary these terms and conditions at any time without notice. If so, the updated version will be posted on the Website and you will bound by the updated version if you continue to use the Website thereafter. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of the Website.

  2. 2. Licence

    2.1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights.

    You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website.

    Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates.

    boohooman.com is a trade mark. No license or consent is granted to you to use these marks in any way, and We reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colourably similar without the written permission of Wasabi Frog Limited.

    2.2. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Wasabi Frog Limited’s prior written permission.

    2.3. Any rights not expressly granted in these terms are reserved.

  3. 3. Service access

    3.1. While we endeavour to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

    3.2. We give no warranties as to the availability, performance or accessibility of the Website.

    3.3. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

  4. 4. Links and Advertisements

    Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

    We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers.

    If you would like to create a link to this Website, you may only do so with the prior written consent of Wasabi Frog Limited.

  5. 5. Registration

    Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

    Responsibility for the security of any passwords rests with you.

  6. 6. Disclaimer

    While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

    The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

  7. 7. Liability

    7.1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

    • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
    • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
      • Loss of income or revenue;
      • Loss of business;
      • Loss of profits or contracts;
      • Loss of anticipated savings;
      • Loss of data;
      • Loss of goodwill;
      • Wasted management or office time; and
      for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    7.2. Nothing in this legal notice shall exclude or limit Wasabi Frog Limited’s liability for:

    7.2.1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

    7.2.2. fraud; or

    7.2.3. misrepresentation as to a fundamental matter; or

    7.2.4. any liability which cannot be excluded or limited under applicable law.

    7.3. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    7.4. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

  8. 8. Indemnity

    You agree to indemnify, defend and hold harmless Wasabi Frog Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

  9. 9. Termination

    Wasabi Frog Limited may at any time terminate or suspend any part of the Website without notice to you.

  10. 10. Governing law and jurisdiction

    10.1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

    10.2. You agree and accept to be bound by the terms of our Privacy Policy.

Privacy Policy

Privacy Policy

We are committed to protecting and respecting the privacy of all visitors and users of boohoo.com (the “Website”).

Please read the following carefully to understand our policy and practices regarding your personal information and how we will treat it. We will use your personal information in accordance with this Privacy Policy and applicable current data protection laws.

This policy (together with our Terms of Use www.boohoo.com/restofworld/customerservicepage/page/customerservicepage#termsandconditions and Cookie Policy www.boohoo.com/restofworld/about-cookies/pcat/aboutcookies) sets out the basis on which any personal information we collect from you, or that you provide to us, via this Website will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information before using this Website. By using our Website, you are accepting and consenting to the practices described in this Privacy Policy.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Boohoo.com UK Limited of 49-51 Dale Street, Manchester, M1 2EH, England. Our nominated representative for the purpose of the Act is Neil Catto, who can be contacted at legal@boohoo.com.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect and process the following data about you:

  • Information that you enter via our Website. This includes information provided at the time of registering an account on our Website, subscribing to any service which we provide, searching our Website, placing an order on our Website, participating in discussion boards or other social media functions on our Website, creating wish lists on our Website, or requesting further services. We may also collect and process information when you enter a competition or promotion, and when you report a problem with our Website. The information you give us may include without limitation your name, postal address, e-mail address, password, telephone number, financial and credit card information, age, occupation, personal description, photograph, product interests and style interests.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
  • If you contact us (by phone, email, or otherwise), we may keep a record of our correspondence with you.
  • Information you provide when you enter a survey (we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them).
  • Details of any request you make through the “Tell a Friend” function of our Website.
  • Technical information may be collected automatically, including without limitation the Internet protocol (IP) address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Details of your visits to our Website may be collected automatically, including without limitation full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs and other communication data.
  • We are also working closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and fraud prevention service providers) and may receive information about you from them.

 

INFORMATION COLLECTED FROM CHILDREN

We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you are not permitted to use or submit information to the Website.

COOKIES

Our Website uses cookies to distinguish you from other users of our Website and to keep track of your visits. They help us to provide you with the very best experience when you browse our Website and to make improvements to our Website. They also help us and our advertising networks to make advertising relevant to you and your interests. For detailed information on the cookies which we use and the reasons why we use them, see our Cookie Policy www.boohoo.com/restofworld/about-cookies/pcat/aboutcookies.

STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

The data that we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information. You can elect to save your credit or debit card details once your order on our Website has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every subsequent transaction where you elect to use the saved credit/debit card. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details will be stored with our trusted third party payment processor.

We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our Website (including your payment details). This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our Website is certified with an SSL certificate, which verifies that our Website is secure.

We keep your information confidential and store user personal data on a secure server which is password protected and hidden behind a firewall.

USES MADE OF YOUR PERSONAL INFORMATION

We may use information held about you to:

  • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • set up, manage and contact you about your account and orders;
  • update and manage our customer and marketing databases;
  • ensure that content from our Website is presented in the most effective manner for you and for your computer or device;
  • provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
  • provide you, or permit selected third parties to provide you, with information about other products or services (including products and services that are co-branded or that we are otherwise engaged with promoting) that we feel may interest you, where you have consented to be contacted for such purposes;
  • personalise emails that we send to you, including using your name to address emails to you and using your gender to provide gender-specific content;
  • allow you to participate in interactive features of our service, when you choose to do so (including creating links to our website in your social media channels);
  • carry out market research and analysis;
  • notify you about changes to our service;
  • administer and improve our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • confirm your age and identity, and to identify and prevent fraud;
  • keep our Website safe and secure; and
  • comply with applicable law; enforce or apply our Terms of Use, Terms and Conditions of Sale and other agreements; or protect the rights, property or safety of Boohoo.com UK Limited, any of our group companies, our customers or others.

USE OF ANALYTICS  AND TARGETED ADVERTISING TOOLS

In order to better serve our Website visitors and customers, we may use Google Analytics features (more information about these features is set out below and at https://www.google.com/policies/privacy/partners/).

You can opt-out of the Google Analytics features and customise Google Display Network ads using the Ad Settings.

As an added privacy measure, you can download and use the Google Analytics opt-out browser add-on.

Google Analytics features include the following: 

  • Regarding Google Display Network Impression Reporting and the DoubleClick Campaign Manager integration, we and third party vendors, including Google, may use cookies set by the Google Analytics features to analyse and report on ads used on our Website including but not limited to the impressions created by the ads and how these interact with other ad features and other features and services.
  • Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google's Interest-based advertising and/or third party audience data (such as age, gender and interests) with Google Analytics to target and improve our marketing campaigns, marketing strategies and our Website content.
  • We may use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We and third party vendors, including Google, may use cookies to inform, optimise and determine which ads you see on our Website and third party websites, including ads based on your previous visits to our Website.

We may also use analytics and targeted advertising tools provided by other third parties, including Facebook, Adroll, Responsys, Salescycle and Bing. Please see our Cookie Policy www.boohoo.com/restofworld/about-cookies/pcat/aboutcookies for further information (including a list of the cookies used by our Website).

MARKETING AND COMMUNICATIONS

You will have the opportunity to subscribe to certain areas of the Website and marketing lists. For instance you may wish to receive our newsletter or other marketing information (by e-mail or direct mail) or enter competitions. In these circumstances we may ask for additional information, such as your age, occupation, style interests, etc. We will also treat this information as “personal information,” as described in this policy. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal information to these third party companies, except as provided elsewhere in this Privacy Policy.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information:

  • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your information on to the relevant third parties;
  • to business partners, suppliers, sub-contractors and other third parties as necessary for the performance of any contract we enter with you or any service you have requested (for example, we engage third parties to deliver packages, to host our Website and to process card payments, and your payment information will be provided to financial institutions (including banks and card schemes) in order to process your transactions);
  • to business partners, suppliers and sub-contractors as necessary for the performance of any contract we enter with them (for example, we engage third parties to send emails and postal mail on our behalf, to provide data cleansing services and to provide marketing and advertising services);
  • to analytics and search engine providers that assist us in the improvement and optimisation of our Website;
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if Boohoo.com UK Limited or substantially all of its assets are acquired by a third party in which case personal information held by it about its customers will be one of the transferred assets;
  • to protect our customers and Website from fraud and theft. We may pass on personal information that is required to make identity checks and personal information that we obtain from making identity checks (including information relating to your age, name and location), together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or,
  • in order to enforce or apply our Terms of Use or Terms and Conditions of Sale and other agreements; or to protect the rights, property, or safety of Boohoo.com UK Limited, any of our group companies, our customers, or others.

YOUR RIGHTS

Opting Out

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to disclose your information to any third party for such purposes. If you do not wish to receive marketing information from us you have the option of ‘opting out’ at any time. Clear instructions on how to opt out of each area will be detailed specifically (for instance, at the bottom of our e-newsletter you will have the option to unsubscribe by clicking a link). Alternatively, you can let us know in writing at crm.team@boohoo.com or via your registered account on our website if you wish to exercise the right to opt-out.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Access to information

The Act gives you the right to access information held about you, and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please write to us at legal@boohoo.com. Your right of access can be exercised in accordance with the Act. We may charge you an administrative fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website, and where appropriate notify you. Please check back frequently to see any updates or changes to our privacy policy. The most recent version of this policy is reflected by the date located at the bottom of this policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to legal@boohoo.com.

Cookies

What are Cookies? We’re not talking about the cookie that you eat (unfortunately). Cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Our site uses cookies to distinguish you from other users of boohooman.com. This helps us to provide you with a better experience when you browse our website and make improvements. Some of the cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

To view a full list of all of our Cookies simply click here

 

Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites. Please note that our advertisers and affiliates may also use cookies, over which we have no control.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site. If you don’t want to allow us to download any cookies onto your device, simply click the link below;

 

Change Browser Settings

 

If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.

Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu

For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies

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