PAY IN 30 DAYS OR IN 3 PAYMENTS, INTEREST-FREE
Buy Now, Pay Later in 30 days or in three equal payments that are automatically collected every 30 days from your debit or credit card. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Late fees may apply.
How to Use Klarna?
Add your items to bag and go to the checkout as normal.
Select Klarna as your payment option–you will need a Klarna account.
Place your order and you’re done! Klarna will automatically collect three equal payments, 30 days apart from your debit or credit card with no added charges or hassle. Late fees may apply.
What do you need to get started?
- A UK bank Account
- Be 18 years of age or older
- A UK billing address
Who is Klarna? +
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 3 interest-free instalments work? +
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by boohooMAN and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app. Late fees may apply.
Am I eligible for Pay later in 3 interest-free instalments? +
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments? +
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
How does Pay later in 30 days work? +
Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.
Am I eligible for Pay in 30 days? +
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.
Can I have multiple Pay in 30 days orders at the same time? +
Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.
What do I need to provide when I make a purchase? +
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me? +
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor boohooMAN run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3 interest-free instalments? +
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna? +
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app. Late fees may apply.
What happens if I cancel or return my order? +
As soon as boohooMAN have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order? +
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at boohooMAN from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Late fees may apply. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct? +
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto here.
Is my payment information safe? +
Payment information is processed securely by Klarna. No card details are transferred to or held by boohooMAN. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date? +
Yes. Just go to the Klarna app or log onto Klarna and pay off early.
Have you received my payment? +
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at Klarna.
What happens to my statement, when I've returned the goods? +
Once boohooMAN has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
I've received a statement, but I've not yet received my goods. +
In the event that your goods have not been received please contact boohooMAN to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
I have cancelled my order. How long will it take until I receive my refund? +
As soon as boohooMAN has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due, less the returns charge of £1.99. The returns charge will be deducted from any refund due to you or, if no refund is due (if, for example, you have not yet paid any instalments), it will be paid to Klarna on the next date that a payment would have been due in accordance with your Klarna payment schedule. You will see the return in the Klarna app immediately.
I have asked for a refund. How will I be refunded? +
Once boohooMAN has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments, less the returns charge of £1.99. The returns charge will be deducted from any refund due to you or, if no refund is due (if, for example, you have not yet paid any instalments), it will be paid to Klarna on the next date that a payment would have been due in accordance with your Klarna payment schedule You are always able to monitor the status of your order in the Klarna app.
I haven’t received an email with my statement/payment information +
You can log in the Klarna app or at Klarna, where you will find all of your orders and payment schedule information.
If you are having trouble placing an order with Klarna +
Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
You may have outstanding payments on previous Klarna invoices.
You may have missed a required field at the checkout, e.g. your date of birth.
Please note that Klarna are an independent payment company and boohooMAN have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.
I still have questions regarding payment, how can I get in touch? +
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
Klarna's Pay in 3 / Pay in 30 day are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs aand late fees apply.