Returns

How do I return?

UK RETURNS INFORMATION

    UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal​.

    You've got 28 days to send something back to us from the day you receive it.

    For International returns (inc Channel Islands & Isle of Man), your return charge will be deducted from your refund, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

  • 1

    Repack your items (These need to be unworn/unwashed/unused and with original tags).

  • 2

    Login to our returns portal by clicking the Start a Return button. You will need your order number and email/last 4 digits of your phone number.

  • 3

    Select your preferred return option.

  • 4

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

  • 5

    Keep an eye on your return tracking. You'll get an email once we receive your returned item.

START A RETURN

FYI...

We've gone paperless! You'll no longer receive a delivery note in your parcel.

Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.

We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered.