“Refund was approved and back in my account the same day.” — Deliver+ customer
Perfect way to relax in style with the wicked Disney cat, Lucifer! Officially licensed and exclusive to Vanilla Underground, the Lucifer cat slippers for ladies come in a fluffy black material featuring the adorable evil cat, making the perfect gift for fans of the Disney Cinderella movie. The women's house shoes come with a sturdy sole with grip detail and offer an open-back style, perfect for birthdays, Christmas, and Mother's Day presents. Take care of me - We really want to ensure you get the longest life from your product, so please follow the care label instructions carefully and do not hesitate to contact our customer care team if you have any queries.
50% Textile - 50% Synthetic, to get the most out of this product please follow all wash and care label instructions before use. or, use a delicate wash setting with a reduced-speed spin at a maximum temperature 30 degrees.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Perfect way to relax in style with the wicked Disney cat, Lucifer! Officially licensed and exclusive to Vanilla Underground, the Lucifer cat slippers for ladies come in a fluffy black material featuring the adorable evil cat, making the perfect gift for fans of the Disney Cinderella movie. The women's house shoes come with a sturdy sole with grip detail and offer an open-back style, perfect for birthdays, Christmas, and Mother's Day presents. Take care of me - We really want to ensure you get the longest life from your product, so please follow the care label instructions carefully and do not hesitate to contact our customer care team if you have any queries.
50% Textile - 50% Synthetic, to get the most out of this product please follow all wash and care label instructions before use. or, use a delicate wash setting with a reduced-speed spin at a maximum temperature 30 degrees.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” — Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Cinderella Disney Adult Black Mule Slippers against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.