RETURNS POLICY
You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available for goods that are faulty and you must contact customer service as usual to return these items.
Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund.
We are sorry, but for any purchase made with full or part store credit & opt for a store credit refund, you will not qualify for the 10% extra refund.
How long do I have to return an item?
If you are based in the USA , Canada , Australia or New Zealand please return your item(s) to us within 28 days of receiving your item(s).
US RETURNS
Returns from the USA are quick and easy with our e-portal! Follow the simple steps below.
You need to return your item(s) to us within 28 days of receiving your item(s)
Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.
Can I have an exchange instead of a refund?
We don't offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
What should I do if I receive an incorrect or faulty item?
If you believe your items are damaged, defective or incorrect, please contact customer services who may offer you a full refund to your original payment method.
How long does it take to process my return?
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we will issue a credit in the form of a voucher. Should you be eligible for a cash refund, the funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooman.com account. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
How can I track the status of my return?
We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed if you are receiving a cash refund. You should receive your credit refund 24 hours of your parcel arriving at the warehouse.
Cancelled Orders
For any cancelled orders due to shipment delays, or refunds relating to unshipped items, please contact our customer services team who may offer you a full refund to your original payment method.
