Returns

How do I return?

USA & INTERNATIONAL RETURNS

    FAST, TRACKABLE & COST EFFECTIVE using the returns portal​

    As of 05/15/2025 we do not provide cash refunds. For any orders placed before the 05/15/2025 which are subsequently returned we will honour a cash refund. Upon returning your item, you will receive credit to your boohooMAN account or as a gift voucher.

    You've got 28 days to send something back to us from the day you receive it.

    For International returns, your return charge will be deducted from your refund. You will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

  • 1

    Repack your items (These need to be unworn/unwashed/unused and with original tags).

  • 2

    Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

  • 3

    Select your preferred return option.

  • 4

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

  • 5

    Keep an eye on your return tracking. You'll get an email once we receive your returned item.

START A RETURN

We have made some changes to our returns policy effective as of 05/15/2025 which may impact you. See returns policy here

Good to know...

We've gone paperless! You'll no longer receive a shipping note in your parcel.

For Hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fashion Masks.