Returns

How do I return?

USA & INTERNATIONAL RETURNS

FAST, TRACKABLE & COST EFFECTIVE using the returns portal​.

You've got 28 days to send something back to us from the day you receive it.

For International returns, your return charge will be deducted from your refund. You will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

Ready to Return?

Enter your order number and email address to view, and/or return your order (Which can be found in your order confirmation email).

Please note, only boohooMAN items can be returned using the Returns Portal, boohooMAN partnered brand items must be returned via the third party's returns process.

  • 1
    Repack your items.
  • 2
    Login to our returns portal (click 'start a return' below).

    You will need your order number and email address.

  • 3
    Select your preferred return option (Print returns label at home or in store options).
  • 4
    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Changed your mind? No need to send your parcel back to us
  • 5
    Keep an eye on your return tracking. You'll get an email once we receive your returned item.

You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available for goods that are faulty and you must contact customer service as usual to return these items.

Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund.

We are sorry, but for any purchase made with full or part store credit & opt for a store credit refund, you will not qualify for the 10% extra refund.

We've gone paperless! You'll no longer receive a shipping note in your parcel.

For Hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fashion Masks.