Velvet Oxford Shoe

Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. We've gone paperless, you can return via our returns portal here.

We hope you are satisfied with all of your purchases but if you ever need to return an item, you can do so within 28 days from the date you received your parcel

We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken. Your statutory rights remain unaffected. See returns policy here

You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available for goods that are faulty and you must contact customer service as usual to return these items.

Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund.

We are sorry, but for any purchase made with full or part store credit & opt for a store credit refund, you will not qualify for the 10% extra refund.