Ballz Up !

boohooMAN EUROPEAN & INTERNATIONAL RETURNS

When returning a parcel please follow the process below. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

You've got 28 days to send something back to us from the day you receive it.

Click here to view our full Returns Policy.

Follow the steps below:

1. Repack your items.
2. Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
3. Select your preferred return option (Print returns label at home or in store options).
4. Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
5. Keep an eye on your return tracking. You'll get an email once we receive your returned item.

Start your return

Please note: We cannot offer refunds on pierced jewellery, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken.