“Refund was approved and back in my account the same day.” — Deliver+ customer
Discover heritage craft with a contemporary edge. A polished choice for shifting seasons. Bounce Back.Our new Bounce technology puts a spring into your step and provides energy return for all-day comfort.Bounce back from whatever the day throws at you in our Bounce Collection. This collection delivers the same superior all-day comfort you love from the Bounce footbed, now brought with amazing technology into the outsole for more bounce and powerful energy return. Our outsole features flexible dynamic pods that extend out from the tread to protect against impact while cradling your foot to provide relief, proving that some things do work better under pressure. All-day style. These classic shoes are also made in easy-to-wear, easy to-style colours, appropriate for wherever your day takes you Water Resistant. Made with WorryFree water-resistant materials to keep shoes looking new and feet feeling dry. All-day comfort.Our Bounce footbed is made with an innovative foam to deliver instant comfort that lasts all day long.
Clean and protect using leather/suede care products
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Discover heritage craft with a contemporary edge. A polished choice for shifting seasons. Bounce Back.Our new Bounce technology puts a spring into your step and provides energy return for all-day comfort.Bounce back from whatever the day throws at you in our Bounce Collection. This collection delivers the same superior all-day comfort you love from the Bounce footbed, now brought with amazing technology into the outsole for more bounce and powerful energy return. Our outsole features flexible dynamic pods that extend out from the tread to protect against impact while cradling your foot to provide relief, proving that some things do work better under pressure. All-day style. These classic shoes are also made in easy-to-wear, easy to-style colours, appropriate for wherever your day takes you Water Resistant. Made with WorryFree water-resistant materials to keep shoes looking new and feet feeling dry. All-day comfort.Our Bounce footbed is made with an innovative foam to deliver instant comfort that lasts all day long.
Clean and protect using leather/suede care products
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” — Deliver+ customer
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Sponsored Products
Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Lewis Penny Loafer against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.