“Refund was approved and back in my account the same day.” — Deliver+ customer
Portofino Sneakers by & embody the essence of Italian luxury, seamlessly blending streamlined silhouette with timeless minimalism. The dominant cream color of the upper, crafted from high-quality smooth natural leather, captivates with its flawless simplicity meticulously finished details. Delicate stitching perforations on the front part enhance comfort provide excellent ventilation. The harmonious design is complemented by bold olive green laces black accents—the heel part of the sole—featuring large olive green designer logo set against black panel. The interior, lined with soft leather, offers sense of complete comfort, while the subtlety of details underscores the footwear’s exclusive character. Why buy this product? Excellent leather quality ensuring durability wearing comfort Universal, cream color easy to style Exclusive & brand details Exceptional comfort thanks to precise shaping Distinctive presence of large designer logo
N/A. Hand wash.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Portofino Sneakers by & embody the essence of Italian luxury, seamlessly blending streamlined silhouette with timeless minimalism. The dominant cream color of the upper, crafted from high-quality smooth natural leather, captivates with its flawless simplicity meticulously finished details. Delicate stitching perforations on the front part enhance comfort provide excellent ventilation. The harmonious design is complemented by bold olive green laces black accents—the heel part of the sole—featuring large olive green designer logo set against black panel. The interior, lined with soft leather, offers sense of complete comfort, while the subtlety of details underscores the footwear’s exclusive character. Why buy this product? Excellent leather quality ensuring durability wearing comfort Universal, cream color easy to style Exclusive & brand details Exceptional comfort thanks to precise shaping Distinctive presence of large designer logo
N/A. Hand wash.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” — Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Preloved "Portofino" sports shoes against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.