“Refund was approved and back in my account the same day.” — Deliver+ customer
The dropped shoulder is the detail that makes this jumper worth reaching for first. It shifts the whole silhouette into something more relaxed and considered, rather than just big. The soft, airy knit moves with you rather than sitting stiff - perfect for those days when comfort is non-negotiable but you still want to look put-together. Style it the way the model does here: layered over a fitted white T-shirt so the crew neck peeks through at the front, paired with wide-leg chocolate-brown trousers and flat shoes. That combination keeps everything grounded without overthinking it. For a casual weekend look, try it tucked slightly into high-waisted straight-leg jeans with chunky trainers. It works equally well thrown on for a family gathering or a low-key coffee catch-up where you want to look like you tried without trying too hard. The boxy shape means it sits well across all body types, and the ribbed detailing adds just enough polish to keep it from reading as purely loungewear.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
The dropped shoulder is the detail that makes this jumper worth reaching for first. It shifts the whole silhouette into something more relaxed and considered, rather than just big. The soft, airy knit moves with you rather than sitting stiff - perfect for those days when comfort is non-negotiable but you still want to look put-together. Style it the way the model does here: layered over a fitted white T-shirt so the crew neck peeks through at the front, paired with wide-leg chocolate-brown trousers and flat shoes. That combination keeps everything grounded without overthinking it. For a casual weekend look, try it tucked slightly into high-waisted straight-leg jeans with chunky trainers. It works equally well thrown on for a family gathering or a low-key coffee catch-up where you want to look like you tried without trying too hard. The boxy shape means it sits well across all body types, and the ribbed detailing adds just enough polish to keep it from reading as purely loungewear.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” — Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Plus Super Soft Crew Neck Jumper against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.